Privacy Policy

1. Who We Are

ZG Executive Transport is a premium chauffeur service operating in Brisbane and Queensland, Australia.

2. Information We Collect

2.1 Information You Provide

When you make a booking with ZG Executive Transport, we collect the following personal information:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Date and time of travel
• Flight number (if provided)
• Special requests or requirements
• Payment information (processed securely by Square — we do not store card details)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Device type and operating system
• Referring website

This information is collected via cookies and analytics tools to improve our website and services.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and confirming your booking
• Communicating with you about your transfer (confirmation emails, driver details, reminders)
• Processing payment securely via Square
• Providing customer support and resolving disputes
• Complying with legal obligations
• Improving our services and website
• Sending service-related communications (you may opt out at any time)

We will never use your information for unsolicited marketing without your consent.

4. How We Share Your Information

ZG Executive Transport does not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Payment Processing

Payment information is processed by Square (Square Australia Pty Ltd). Square is PCI DSS compliant and handles all card data securely. We do not store your card details on our systems. Square's privacy policy is available at squareup.com/au/en/legal/general/privacy.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority.

4.3 Service Providers

We may share limited information with trusted service providers (such as email delivery services) who assist us in operating our business. These providers are bound by confidentiality obligations.

5. Data Storage & Security

Your personal information is stored securely on our WordPress website hosted by Hostinger, which uses industry-standard encryption and security measures.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your booking information for a period of 7 years for accounting and legal compliance purposes, after which it is securely deleted.

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function (e.g. session cookies)
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)

You can disable cookies in your browser settings, though this may affect website functionality.

7. Google Maps

Our booking form uses Google Maps to display routes and calculate distances. By using the route planner, you agree to Google's Privacy Policy. Address data entered into the route planner is processed by Google's APIs.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us:

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact & Complaints

If you have any questions, concerns or complaints about how we handle your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):